Product care

Keep it in use.

The right care helps protect the shape, color, finish and message of each object. Start with the instructions attached to your product, then use this guide for additional direction.

Start here

The specific instruction comes first

Materials, construction, decoration methods and finishes can vary between products and variants.

Always check:

  • The care label attached to the product
  • The Care section on the product page
  • Any instructions supplied with the packaging

If those instructions differ from this general guide, follow the product-specific instruction.

The essentials

Five things to remember

  1. Wash decorated textiles cold and gently unless the label states otherwise.
  2. Turn printed and embroidered clothing inside out before washing.
  3. Use mild detergent and avoid fabric softener on printed pieces.
  4. Keep drying and ironing temperatures low.
  5. Never apply direct heat to a print or embroidery.

General guidance

Find care by product

Browse every category or search across the complete guide.

Browse 11 care categories
01

Clothing

Printed clothing

For T-shirts, tanks, polos, sweatshirts, hoodies, bodysuits, kidswear and other surface-printed garments:

  • Machine-wash cold, inside out and on a gentle cycle.
  • Wash with similar colors.
  • Use mild detergent in the recommended amount.
  • Avoid fabric softeners.
  • Use non-chlorine bleach only when the care label permits it and only when necessary.
  • Hang-dry when practical. If machine drying is permitted, use a low setting.
  • Iron inside out with a cool iron.
  • Never iron directly over the print.
  • Do not dry-clean unless the product-specific instructions allow it.

Embroidered clothing

  • Machine-wash cold, inside out and on a gentle cycle.
  • Use mild detergent.
  • Do not soak, wring or leave the garment piled while wet.
  • Use a cool-air tumble setting if machine drying is permitted.
  • Iron inside out, preferably between two clean cloths.
  • Do not apply steam or moisture directly to the embroidery.

If color residue appears around the embroidery, rinse first in lukewarm water and then several times in cold water. Do not rub the embroidered area.

All-over print clothing

For all-over print leggings, skirts, dresses, sportswear and similar pieces:

  • Machine-wash cold with similar colors.
  • Do not bleach or dry-clean.
  • Iron on low heat if needed.
  • Follow the care label for the correct drying method.

Knitted pieces

  • Wash on a gentle cycle in cool water.
  • Avoid bleach and harsh cleaning products.
  • Dry flat rather than using high heat.
  • Follow the attached label where the fiber composition requires different care.
02

Headwear

Hand-washing is the safest way to protect the shape and decoration of embroidered caps, hats and beanies.

  • Use lukewarm water and mild detergent.
  • Do not use bleach.
  • Spot-clean gently with a damp cloth when needed.
  • Do not scrub with a brush.
  • Do not machine-wash structured headwear.
  • Allow the item to dry fully according to its care label.

For all-over print bandanas, headbands and fabric hair accessories, wash cold with similar colors. Do not bleach or dry-clean. Follow the product page for drying and ironing instructions.

03

Bags, totes and small accessories

All-over print backpacks, crossbody bags and duffle bags

  • Hand-wash only.
  • Do not bleach, dry-clean or tumble-dry.
  • Iron on low heat only when the product instructions permit it.

Structured or embroidered bags

  • Spot-clean with a damp cloth first.
  • Hand-wash in cold water only when needed and when the label permits it.
  • Do not brush, machine-wash, bleach, tumble-dry, iron or dry-clean.

All-over print tote and drawstring bags

  • Machine-wash cold.
  • Do not bleach, dry-clean or tumble-dry.
  • Iron on low heat.

Cotton, denim and embroidered totes can require different care. Follow the instructions provided for the exact product.

Laptop sleeves

Remove the device and anything stored inside before cleaning.

When the product instructions permit machine washing:

  • Machine-wash cold at no more than 30°C.
  • Do not bleach or dry-clean.
  • Hang-drying is preferred.
  • Tumble-dry on low only when permitted.

Embroidered patches

Care depends on how the patch is attached and on the material beneath it. Follow both the patch attachment instructions and the care instructions for the base product.

Flip-flops

Hand-wash with warm water and a mild, neutral detergent. Follow the product page for drying instructions.

04

Home textiles

Pillowcases and inserts

For removable pillowcases:

  • Machine-wash cold.
  • Do not bleach, dry-clean or tumble-dry.
  • Iron on low heat.

For pillow inserts:

  • Do not wash, bleach, tumble-dry, iron or dry-clean.
  • Always confirm that the cover is removable before separating it from the insert.

Throws, blankets and towels

  • Machine-wash cold at no more than 30°C.
  • Do not bleach or dry-clean.
  • Hang-drying is preferred.
  • Tumble-dry on low only when permitted.

Aprons

  • Machine-wash at no more than 30°C.
  • Do not bleach.
  • Tumble-dry on low.

Table textiles

For washable table runners, hand-wash or use a gentle machine cycle at no more than 30°C. Drying flat is preferred.

Napkins and placemats can use different materials and constructions. Follow the instructions for the exact product.

05

Mats, desk objects and coasters

Yoga mats

For deeper cleaning:

  • Use a soft towel with mild soap and water.
  • Wipe the surface gently.
  • Remove any soap residue.
  • Allow the mat to air-dry completely before rolling or using it again.

Mouse pads and desk mats

Keep printed mouse pads away from prolonged direct sunlight. Cleaning methods vary by material and backing, so follow the product-specific instructions before washing or soaking them.

Cork-backed coasters

Wipe clean with a damp cloth. Do not soak or submerge the coaster.

06

Drinkware and glassware

White glossy ceramic mugs

White glossy ceramic mugs are dishwasher and microwave safe unless the product page or packaging states otherwise.

Black glossy ceramic mugs

Hand-washing is recommended. Follow the product page and packaging for microwave guidance.

Printed glassware

Hand-wash printed can-shaped glasses, rocks glasses, stemless wine glasses and pint glasses.

  • Do not place them in a dishwasher.
  • Do not place them in a microwave.
  • Use a soft sponge and mild detergent.
  • Avoid abrasive cleaning tools.
  • Follow the product page for any hot or cold beverage restrictions.

Stainless-steel water bottles

  • Hand-wash only.
  • Do not place in a dishwasher, as this can affect the vacuum seal.
  • Clean lids, straws and seals according to their separate instructions.
  • Allow all components to dry fully before reassembling.

Tumblers and travel mugs

Hand-wash unless the exact product page confirms dishwasher use. Do not microwave metal drinkware.

07

Wall art and paper objects

Posters and canvas

  • Keep indoors and away from direct sunlight.
  • Do not display outdoors.
  • Dust gently with a soft, dry cloth.
  • Do not spray cleaning products directly onto the artwork.

For framed or mounted pieces, follow any additional care instructions shown on the product page.

Notebooks, cards and postcards

Keep paper objects dry and away from prolonged direct sunlight or high humidity. Do not apply water or cleaning products directly to printed paper or notebook covers.

08

Device cases

Phone cases

  • Remove the case from the phone before cleaning.
  • Use mild soap and water with a soft cloth or sponge.
  • Air-dry completely at room temperature before replacing it.
  • Avoid alcohol-based cleaners, which can damage the print.

For earbud cases and other device accessories, follow the product-specific care instructions.

09

Pet products

Collars and leashes

  • Hand-wash with mild detergent, or machine-wash on a gentle cycle inside a mesh bag.
  • Air-dry completely.
  • Inspect the stitching, buckle, hook and other hardware before each use.
  • Stop using the product if any part becomes damaged.

Pet bowls

The stainless-steel pet bowl is dishwasher safe after the rubber base has been removed. Clean and dry the rubber base separately before reattaching it.

Knitted pet sweaters

  • Follow the attached care instructions.
  • Wash at 30°C to 40°C where permitted.
  • The sweater may shrink slightly after its first wash.
  • Check the fit again before continued use.

Pet bandanas

Machine-wash cold with similar colors. Do not bleach or dry-clean. Follow the product page for drying and ironing instructions.

Feeding mats and other pet accessories can have different material and component requirements. Follow the information provided for the exact product.

10

Beauty products

Beauty products follow their own use, storage and safety instructions.

Always follow:

  • The directions on the product page
  • The information printed on the packaging
  • Any stated storage conditions
  • The period-after-opening or expiry information provided

These product-specific instructions take precedence over this general care guide.

11

Other products and materials

For any product or material not named in this guide, the instructions attached to the exact product remain the source to follow.

When a product is not listed

  • Check the care label, product page and packaging before cleaning, washing, heating or treating the item.
  • Do not assume that instructions for a similar-looking product apply to a different material, construction, finish or decoration method.
  • If instructions are missing or conflict, contact Client Services before proceeding.

Product-specific care information shown on the product page takes precedence over this general guide. Newly added products are covered by that same rule.

Care should be clear

Tell us the product name and what you need to know. If you have already ordered, include your order number so we can identify the exact item and variant.