Terms & Conditions of Sale and Website Use
The rules for purchasing physical products from maisonthefive.com and using the Maison The Five website.
Read policyPolicies & Information
Find the policies and legal information that apply when you visit or shop with THE FIVE.
Shopping & Orders
Right of Withdrawal & Order Cancellation
How consumers can withdraw from a purchase, request an early order cancellation and return goods to Maison The Five.
Read policyReturns, Refunds & Product Issues
How Maison handles faulty, damaged, incorrect or otherwise nonconforming products, related returns, replacements and refunds.
Read policyShipping, Delivery, Customs & Returned Parcels
How Maison manages delivery areas, charges, preparation times, tracking, customs, non-delivery and parcels returned in transit.
Read policyPrivacy & Access
Privacy Policy
How Maison The Five handles personal data across browsing, accounts, purchases, delivery and customer care.
Read policyCookie Policy
How Maison The Five uses cookies and comparable technologies, and how you control them.
Read policyAccessibility Statement
How Maison The Five supports accessible browsing, shopping, checkout and customer care.
Read policyLegal & Responsibility
Legal Notice / Impressum
Mandatory operator information for Maison The Five and maisonthefive.com.
Read policyIntellectual Property & Infringement Reporting
How Maison The Five protects rights, respects third-party ownership and handles infringement reports.
Read policyProduct Safety, Compliance & Recalls
How Maison The Five provides safety information, receives reports and coordinates corrective action and recalls.
Read policyResponsible Sourcing, Human Rights & Supply Chain
How Maison The Five sets supplier expectations, evaluates sourcing risks and responds to credible concerns.
Read policyFor practical help with an order, product care or the website, start with Frequently Asked Questions or contact us directly.