Responsible Sourcing, Human Rights & Supply Chain

1.1 Purpose. This policy explains how Maison integrates human-rights, labor, environmental and business-integrity considerations into the sourcing and continued offering of physical products. It also provides a direct route for concerns connected to Maison's products or business relationships.

1.2 Scope. It applies to Maison's physical product categories and to the production, decoration, packaging, storage, fulfillment, transportation and related services used to offer and deliver them. It does not apply to an unrelated business merely because both businesses share an owner or an umbrella governance framework.

1.3 External production model. Maison does not own or operate factories, warehouses or carrier networks and does not employ the workers who produce or transport the products. Independent providers and their business partners perform those activities. Maison therefore focuses on selection, product and claim controls, proportionate information review, escalation and the responsible use of its commercial leverage.

1.4 Maison remains accountable for its decisions. Outsourcing production or fulfillment does not outsource Maison's responsibility for its own sourcing choices, public statements, customer communications or legal duties. Maison remains the customer's point of contact and coordinates operational providers privately where needed.

1.5 Limits of control. Maison cannot guarantee conditions at every facility, subcontractor, raw-material source or supply-chain tier that it does not control and cannot directly inspect. This limitation is stated to prevent overclaiming, not to excuse inaction when credible evidence or a material information gap requires follow-up.

2.1 Voluntary public policy. This is Maison's own public responsible-sourcing policy. It is not presented as a statutory sustainability report, supply-chain report or modern-slavery statement under a law that does not apply to Maison. It does not adopt or republish a provider's jurisdiction-specific statement.

2.2 German Supply Chain Due Diligence Act. As of the effective date, the German Supply Chain Due Diligence Act applies to qualifying enterprises with the required German nexus that ordinarily employ at least 1,000 employees in Germany. Maison is not presently within that threshold. Maison nevertheless uses proportionate elements of risk-based due diligence as a voluntary operating standard and will reassess its position if its scale or the law changes.

2.3 EU corporate due diligence. The current EU Corporate Sustainability Due Diligence Directive addresses very large EU companies with more than 5,000 employees and more than EUR 1.5 billion in worldwide net turnover, together with specified non-EU companies, and is scheduled to apply from July 26, 2029. Maison is not presently within its company scope. Reference to the Directive describes the legal context and does not imply that Maison is a regulated reporting entity under it.

2.4 Forced-labor product prohibition. The EU Forced Labour Regulation's operative product rules will prohibit products made with forced labor from being placed or made available on the EU market or exported from the EU from December 14, 2027. Maison treats forced-labor risk as prohibited under this policy now and will implement any additional binding requirements according to their legal application date.

2.5 International standards. Maison uses the UN Guiding Principles on Business and Human Rights, the ILO fundamental principles and rights at work, and the OECD responsible-business and due-diligence guidance as reference frameworks. These frameworks guide the approach but do not convert every recommendation into a contractual guarantee or claim of completed verification.

3.1 Human dignity. Maison respects internationally recognized human rights and does not knowingly cause, contribute to or accept severe human-rights abuse in connection with its operations or product supply chain.

3.2 Freely chosen work. Forced, bonded, trafficked, indentured or otherwise compulsory labor is prohibited. Workers must not be controlled through threats, debt, withheld wages or identity documents, recruitment fees, confinement, unreasonable movement restrictions or involuntary overtime.

3.3 Child labor and young workers. Exploitative or unlawful child labor is prohibited. Minimum-age, compulsory-education and hazardous-work protections must be respected. Lawful young workers must not perform work that endangers their health, safety, morals or development, and any response to an identified child-labor case should prioritize the child's safety, education and best interests.

3.4 Equality and non-discrimination. Workers must be treated with dignity and equal respect without unlawful discrimination, harassment, violence or degrading treatment. This expectation includes protection regardless of race, color, ethnicity, nationality, sex, pregnancy, family status, age, disability, religion or belief, political opinion, union status, sexual orientation, gender identity or another status protected by applicable law.

3.5 Freedom of association. Workers' lawful rights to organize, join or not join representative bodies, communicate with representatives and bargain collectively must be respected without retaliation. Where local law restricts those rights, lawful alternative worker representation and communication should be supported.

3.6 Wages, hours and rest. Applicable wage, benefit, working-time, overtime, leave and rest requirements must be followed. Wages must be paid accurately and on time without unlawful deductions, and overtime must be lawful, appropriately compensated and not obtained through coercion.

3.7 Health and safety. Workplaces must provide lawful and appropriate controls for fire, machinery, chemicals, ergonomics, sanitation, drinking water, ventilation, heat, emergency response, first aid, protective equipment and worker training. Workers must be able to raise safety concerns without retaliation.

4.1 Legal compliance. Providers are expected to comply with the laws that apply to their operations, products, employment practices, facilities, environmental impacts, trade, anti-corruption controls, privacy and subcontracting.

4.2 Management controls. Providers involved in material supply-chain activities are expected to maintain policies, assigned responsibility, risk controls, worker information, training, records and grievance routes appropriate to the nature and scale of their operations.

4.3 Flow-down expectations. A direct provider should communicate equivalent material standards to relevant subcontractors and suppliers and use reasonable controls to identify and address severe risks beyond its own facilities. Maison does not assume that a direct provider's commitment automatically proves compliance by every lower-tier business.

4.4 Cooperation. Providers are expected to respond truthfully to proportionate information requests, preserve relevant evidence, notify Maison of a credible material concern connected to Maison products, prevent retaliation and cooperate with lawful investigation and remediation.

4.5 Responsible commercial conduct. Where Maison controls a purchasing decision, it seeks to avoid knowingly imposing unreasonable pricing, volume, lead-time, change or payment pressure that could foreseeably contribute to unpaid work, excessive overtime, unsafe production or other harm. Standard platform pricing or lead times are not presented as proof of a provider's wage or labor conditions.

4.6 No automatic incorporation. A provider's code, certificate or policy may support Maison's assessment but does not become a customer contract term and does not replace Maison's independent evaluation of the claim or concern at issue.

5.1 Product and source decisions. Maison considers the available information about product category, material, production method, provider, region, applicable law and known risk when deciding whether to offer or continue offering a product. The depth of review increases when the potential impact is more severe or the available information is less reliable.

5.2 Evidence before claims. Maison makes a social, environmental, origin, material, certification, labor or animal-welfare claim only when current evidence supports the exact product, variant, market, time period and wording. Evidence for one provider, facility, material or product is not generalized to an unrelated item.

5.3 Claims Maison avoids without proof. Maison does not describe every product or its complete supply chain as ethical, sustainable, fair, living-wage, slavery-free, child-labor-free, zero-impact, climate-neutral, organic, recycled, circular, biodegradable, vegan, cruelty-free, locally made, EU-made, traceable to origin, independently audited or certified unless the stated scope and evidence justify the claim.

5.4 Product-level information. Verified material, composition, origin, certification and care information is stated with the relevant product where appropriate. Required manufacturer, importer, responsible-person, traceability and safety information is handled under the Product Safety, Compliance & Recalls Policy and is not withheld as confidential supplier information.

5.5 Information gaps and changes. An information gap is not automatically proof of abuse, but it may prevent a claim, require further inquiry or justify pausing or removing a product. Maison reassesses material claims when a provider, product, facility, material, production route or certification changes. A product carrying a material, origin, certification, social or environmental claim is not replaced with an alternative unless the alternative is revalidated and any material customer-facing difference is handled lawfully.

6.1 Approach. Maison directs attention to the most severe and likely adverse impacts rather than treating every provider and product as presenting the same risk. The process is ongoing, responsive to new information and scaled to Maison's actual influence and resources.

6.2 Due-diligence cycle

Maison applies the following cycle in a manner proportionate to its size, leverage, products and reasonably available information:

1. Embed the standards in product, source and provider decisions and keep responsibility with Maison rather than transferring it to the customer.

2. Identify and prioritize potential or actual adverse impacts using severity, likelihood, scale, affected persons, reversibility and Maison's connection to the impact.

3. Prevent or mitigate reasonably foreseeable harm through selection, product restrictions, information requests, claim controls, contractual leverage where available and targeted follow-up.

4. Track material concerns, responses, corrective actions and unresolved information gaps without claiming a level of visibility that Maison does not have.

5. Communicate substantiated customer-facing information and correct a public statement when later evidence shows that it is inaccurate or incomplete.

6. Use available leverage to support appropriate remediation and cooperate with affected persons, providers and competent authorities where required and feasible.

6.3 Information sources. Maison may use product specifications, provider policies and reports, recognized certifications, supplier responses, contractual rights, independent audit summaries, authority information, sanctions and forced-labor risk information, credible civil-society or media reports, customer reports and worker or representative grievances. No single source is treated as conclusive in every case.

6.4 No blanket audit claim. Maison does not state or imply that it personally audits every facility, payroll record, subcontractor or raw-material source. Where Maison relies on provider or third-party evidence, it identifies the evidence internally and limits public claims to what that evidence reasonably supports.

6.5 Review triggers. A targeted review may be triggered by a new product or provider, a higher-risk material or region, a major source or facility change, conflicting documentation, expired evidence, a credible complaint, an authority alert, a product-safety event, sanctions information or another material change in risk.

7.1 Highest-priority impacts. Maison gives priority to credible indications of forced labor, human trafficking, unlawful or hazardous child labor, threats or violence, severe discrimination, unsafe buildings or fire conditions, serious chemical exposure, withheld wages or documents, retaliation, severe environmental harm or another impact that may be widespread, irreversible or life-threatening.

7.2 Context indicators. Country, sector, material, migrant-labor, recruitment, homework, subcontracting, temporary-labor, conflict, corruption, environmental and enforcement risks may increase the depth of review. A contextual risk does not establish that a specific provider has committed a violation.

7.3 Product restriction. Maison may prevent publication, pause promotion or fulfillment, stop sales, remove a product, restrict a destination or change a source while a serious concern is assessed. An interim restriction is protective and is not by itself a final finding against a provider.

7.4 Authority escalation. Maison reports or cooperates with a competent authority where required by law or where the nature of the concern makes authority involvement appropriate. An emergency, suspected crime or immediate threat should be reported directly to the appropriate public service without waiting for Maison.

8.1 Who may report. A customer, worker, contractor, supplier employee, worker representative, community member, civil-society organization, authority or other person with credible information may report a concern connected to a product or business relationship used by Maison. A Maison order number is helpful but not required.

8.2 Contact route. Use the Maison The Five Contact page and begin the message with 'Responsible Sourcing.' If the Contact page is unavailable, use the business contact route in the Legal Notice. Reports may be submitted in English or German, and a reasonable accessible alternative may be requested.

8.3 Information that helps

When safely and reasonably available, a report may include the following information. A report is still considered when some details are unavailable:

• The product, order, provider category, location, date range or activity that appears connected to the concern.

• A factual description of what happened, who may be affected and whether the issue appears ongoing or urgent.

• The source of the information and any document, image, link or other evidence that can be shared lawfully and without creating additional danger.

• Any action already taken, including a report to a provider, worker representative, regulator, police, emergency service or other competent body.

• A safe contact method if a response is requested. A reporter may limit identifying details, although a fully anonymous report may be harder to verify or answer.

8.4 Safety and lawful evidence. Do not trespass, place yourself or another person in danger, obtain information unlawfully, send malware, disclose unrelated personal data or breach a protective order to make a report. Maison will consider credible information obtained through lawful and safe means.

8.5 Non-retaliation. Maison does not retaliate against a person who raises a concern honestly or participates in a review in good faith. Maison expects relevant providers to protect reporters from retaliation and treats credible retaliation as a separate serious concern. Maison cannot guarantee the conduct of an independent third party but will use available leverage and lawful escalation where retaliation is reported.

9.1 Initial assessment. Maison assesses the apparent connection to its products or business relationships, severity, urgency, affected persons, reliability, available evidence and risk of retaliation. Maison may preserve records and apply an interim product restriction while facts are checked.

9.2 Provider engagement. Maison may seek information from the relevant provider, request a root-cause assessment, ask for a time-bound corrective-action plan, require evidence of completion, involve a qualified adviser or independent reviewer, or coordinate with another responsible organization or authority.

9.3 Remedy centered on affected persons. Where Maison caused or contributed to harm, it seeks to provide or cooperate in appropriate remediation. Where Maison is linked to harm through a business relationship, it uses reasonably available leverage to encourage prevention, mitigation and remedy. The safety, views and best interests of affected persons are considered, especially for children, threatened workers and other vulnerable persons.

9.4 Relationship decisions. Maison may continue with verified corrective action, restrict a product or route, suspend new orders, change a source or terminate a relationship. Termination is considered where severe harm continues, cooperation is refused or remediation is not credible. Where engagement can safely improve outcomes, Maison considers whether an abrupt exit could worsen harm before ending the relationship.

9.5 No guaranteed outcome. Maison cannot promise that every allegation will be proven, that a provider will disclose every requested record or that Maison can compel a remedy beyond its legal rights and commercial influence. Maison will not describe an unresolved allegation as a confirmed violation and will not use uncertainty to ignore a credible severe risk.

9.6 Customer remedy. A responsible-sourcing investigation is separate from a customer's statutory product, conformity, safety, withdrawal, refund or damages rights. Maison coordinates the appropriate customer policy and does not require a customer to wait for a complete supply-chain investigation before exercising a right that is already established.

10.1 Environmental compliance. Providers are expected to comply with applicable environmental permits and rules concerning emissions, wastewater, waste, hazardous substances, chemical storage, resource use, packaging and disposal. Serious unlawful pollution or concealment of environmental harm is treated as a responsible-sourcing concern.

10.2 Chemicals and materials. Materials and production chemicals must meet the legal restrictions and information requirements applicable to the product and destination market. Maison may seek composition, restricted-substance, safety-data, certification or test information where the product or risk warrants it.

10.3 Waste and on-demand production. Producing or decorating items after ordering may reduce some finished-goods inventory, but Maison does not present that operating model as zero-waste or automatically sustainable. Production waste, returned goods, packaging, transport and other impacts remain relevant.

10.4 Animal-derived materials. Where a product contains or may contain animal-derived material, the provider is expected to comply with applicable animal-welfare and traceability rules and avoid cruel or inhumane treatment. Maison makes a vegan, cruelty-free or animal-welfare claim only when product-specific evidence supports the exact wording.

10.5 Continuous improvement. Maison may prefer lower-impact materials, verified certifications, responsible packaging or improved production and logistics options when evidence, product performance, safety, availability and commercial feasibility support the decision. A preference or goal is not stated as a completed outcome.

11.1 Due-diligence records. Maison keeps proportionate records of material source decisions, evidence, claims, reports, assessments, provider responses, corrective actions and outcomes for the period required by law or reasonably necessary for accountability, product compliance, disputes and authority cooperation.

11.2 Personal data. Maison processes reporter, contact, order, product, evidence and communication data only as reasonably needed to receive, assess, investigate, respond to and document a concern, protect persons, establish or defend legal claims and cooperate with authorities, as further explained in the Privacy Policy.

11.3 Sensitive information. Do not send full identity documents, payment-card data, passwords, complete medical files, immigration records or unrelated sensitive information through the general form. Maison may offer a more appropriate route when particular information is genuinely necessary.

11.4 Confidentiality of reports. Maison limits access to report information and shares it only as reasonably necessary with the relevant provider, affected economic operator, qualified adviser, insurer, authority, court, law-enforcement body or other authorized recipient. Confidentiality is protected where legally and practically possible but cannot be guaranteed when disclosure is required for safety, due process, investigation or law.

11.5 Supplier and source confidentiality. Supplier identities, contracts, pricing, account references, internal product mappings, production routing, technical documentation and escalation channels remain confidential unless disclosure is required by law, a competent authority or court, or is necessary to fulfill a product-safety, consumer or data-protection duty. This policy does not create a general right to Maison's complete supplier list or commercial records.

11.6 Required product disclosures. Confidentiality is not used to hide manufacturer, importer, responsible-person, origin, composition, warning, traceability or other product information when applicable law requires that information to be provided to customers, authorities or another entitled person.

12.1 Maison is the customer contact. Customers contact Maison for questions, reports and product outcomes. Maison may coordinate privately with production, fulfillment, logistics, certification or other providers, but does not require the customer to identify, pursue or negotiate with those providers. This does not restrict anyone's right to contact a competent authority, consumer organization, worker representative or legally identified economic operator directly.

12.2 Product safety. Use the Product Safety, Compliance & Recalls Policy when a concern involves injury, fire, choking, chemical exposure, unsafe construction, a warning, an accident, a dangerous product or a recall. An urgent safety route takes priority over a general sourcing review.

12.3 Returns and conformity. The Returns, Refunds & Product Issues Policy governs repair, replacement, price reduction, termination, refund and product-issue administration. A responsible-sourcing concern may be investigated separately without reducing a mandatory customer remedy.

12.4 Other policies. The Terms and Conditions govern the sales contract and website use. The Privacy Policy governs personal data used in reports and investigations. The Legal Notice provides the legally required operator and direct business contact information without repeating personal details here.

13.1 Ownership and review. Maison owns this public policy and reviews it at least annually and when a material legal, product, provider, sourcing, evidence or incident trigger arises. Operational evidence and supplier-specific details are maintained separately from the public policy.

13.2 Commitments, not unsupported guarantees. The words 'commit,' 'expect,' 'seek,' 'may' and 'aim' are used deliberately. This policy describes standards, decision rules and response processes. It does not guarantee that an independent provider will never violate a standard or that every lower-tier condition has been verified.

13.3 Mandatory law. Nothing in this policy limits a binding human-rights, labor, product, environmental, consumer, whistleblower, privacy, criminal or authority requirement. A competent authority's lawful instruction and an affected person's mandatory rights prevail over an inconsistent policy statement.

13.4 No third-party contract. This public policy does not create an employment relationship, agency, partnership, audit right, procurement contract, third-party beneficiary right or customer guarantee beyond rights that arise from the sales contract or mandatory law.

13.5 Changes. Maison may revise this policy to reflect law, guidance, product range, providers, sourcing routes, evidence standards, reported concerns or operational learning. A revision applies from its stated effective date and does not retrospectively remove an accrued or mandatory right.

Official standards and legal references: the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct, the OECD Due Diligence Guidance for Responsible Business Conduct, the German Supply Chain Due Diligence Act, the EU Corporate Sustainability Due Diligence Directive and the EU Forced Labour Regulation 2024/3015.

POLICY MAINTENANCE Maison The Five reviews this policy at least annually and when laws, products, sourcing routes, credible concerns or operations materially change. The dated version in the Policies Hub is current. Provider codes, ethical-sourcing policies and jurisdiction-specific supply-chain statements inform internal controls but do not replace this policy, govern the customer relationship, identify a provider or require a customer to contact a provider.