Accessibility Statement

1.1 Scope. This statement applies to maisonthefive.com and the connected EU retail journey operated for Maison The Five. It covers the storefront, navigation, search, category and product pages, product choices, bag, sign-in and account functions when enabled, checkout, identification and authentication, security, payment, confirmation, order information, policies, contact and customer support.

1.2 Maison only. The statement does not govern an independent website or service reached through an ordinary external link. If Maison embeds, configures or selects a customer-facing component as part of the Maison journey, Maison includes that integration in its accessibility review and remains the customer's point of contact.

1.3 Responsibility. Maison is responsible for the accessibility decisions it controls and for selecting, configuring and monitoring customer-facing services used in its retail journey. A platform, payment, account, security or other operational provider may control part of the underlying technology, but Maison does not require a customer to identify or contact a supplier to report a Maison accessibility barrier.

1.4 Accessible format. This statement is provided as structured text so it can be enlarged, reflowed, read aloud and transformed by assistive technology. If this format does not meet a customer's needs, Maison will provide the same information through a reasonable accessible alternative.

2.1 General description. Maison The Five provides an online retail service for physical lifestyle products. Customers can browse the Maison worlds and product categories, review product information, select available variants, place products in a bag, submit the information needed for an order, choose an available payment method and receive order and delivery information.

2.2 How to use the service. A customer normally selects a world or category, opens a product page, reviews the description, price and available choices, selects the required variant and quantity, adds the item to the bag, reviews the bag and proceeds to checkout. The checkout collects the information required to identify the order, arrange payment and delivery and provide required confirmations. The customer can then use the Contact page for order support, withdrawal, returns, product issues or accessibility assistance.

2.3 Product information. Maison presents the material product information needed to make an informed purchase, including the product description, available variants, price and other required information. Where a responsible economic operator supplies accessibility information for a product covered by an applicable requirement, Maison makes that information available without inventing or broadening the underlying claim.

2.4 Customer support. Maison provides customer-facing support through its Contact page and the contact details in its Legal Notice. Accessibility information and support are provided through accessible communication methods where reasonably available.

3.1 German and EU context. Germany's Accessibility Strengthening Act, the Barrierefreiheitsstärkungsgesetz or BFSG, implements Directive (EU) 2019/882 and applies to covered consumer services provided after June 28, 2025, subject to its scope rules and exemptions. E-commerce services can fall within that framework. Sections 12 and 13 of the BFSG Accessibility Requirements Ordinance, the BFSGV, establish general and additional service requirements, while Section 19 adds requirements for e-commerce functions.

3.2 Customer-facing information. This statement supports the customer information described in Section 14(1), number 2, and Annex 3 of the BFSG where those provisions apply. Maison publishes the statement as part of its accessibility commitment even where a particular statutory requirement or exemption must be assessed against Maison's current facts. Publishing it does not represent a certification or waive an applicable legal protection or exemption.

3.3 Working target. Maison uses the Web Content Accessibility Guidelines, WCAG 2.2, at Level AA as its voluntary working design and testing target. Maison also uses EN 301 549 V3.2.1 as a relevant technical reference for accessible information and communications technology. These references support implementation but do not create a legal safe harbor, narrow or replace the applicable requirements of the BFSG, BFSGV or another mandatory rule.

3.4 No unsupported conformance claim. A conformance claim is made only for the exact audited scope, version and date supported by evidence. A design target, automated scan, platform statement or provider certification does not by itself establish that the complete Maison customer journey conforms.

4.1 Implementation baseline. The controls in this section are Maison's required design, content and testing baseline. Before the final production assessment, they describe the control requirements applied to the build and do not constitute a blanket conformance claim.

4.2 Perceivable information. Maison requires structured headings, descriptive page titles, meaningful link and control labels, text alternatives for informative images, sufficient contrast, resizable text and layouts that reflow without loss of essential information. Information must not be conveyed by color alone. Decorative imagery must be excluded from the reading order where appropriate.

4.3 Operable interaction. Maison requires navigation, menus, dialogs, forms, product choices, bag and checkout controls to support keyboard operation with a logical focus order and visible focus. Essential functions must not depend only on hovering, dragging, a precise pointer movement or a time limit. Nonessential motion must be limited or reducible.

4.4 Understandable journeys. Maison requires consistent navigation, clear labels, concise instructions and predictable interactions. Required fields must be identified in text. Validation messages must explain the issue and how to correct it. Customers must be able to review and correct material order information before submission where the service permits.

4.5 Robust implementation. Maison requires semantic elements and the accessible name, role, state and value of interactive components to be exposed so current browsers and assistive technologies can interpret them. Status changes, errors and confirmations must be communicated programmatically where needed rather than only through visual changes.

4.6 Identification, authentication, security and payment. Customer-facing identification, authentication, security and payment functions are included in the accessibility scope. Maison requires an accessible alternative where a cognitive-function test would otherwise be the only method of authentication, while preserving security and privacy, and tests the connected payment and return journey rather than only the storefront page.

4.7 Content and release controls. Maison reviews new templates and material releases for keyboard access, focus, headings, labels, image alternatives, contrast, zoom, reflow, motion and error handling. A reported barrier that may affect more than one page is treated as a reusable component or process issue, not only as an isolated content correction.

5.1 Current status. As of the review date, Maison has not completed a documented end-to-end accessibility assessment of the final production domain and every connected retail surface. Maison therefore does not claim full conformance with WCAG 2.2 Level AA, EN 301 549 or the BFSG requirements in this edition.

5.2 Scope still requiring verification. The production review must cover at least the home page, world and category navigation, search, representative product pages and variants, bag, sign-in and account functions when enabled, checkout, identification and authentication, payment and return from payment, forms, confirmations, policy pages, contact, error states, keyboard-only use, screen-reader output, text enlargement, zoom and reflow, contrast, reduced motion and mobile interaction.

5.3 Connected services. Some account, checkout, security, payment or support components may be delivered through connected technology. Their production configuration and complete handoff must be tested as part of the same customer journey. A provider's general accessibility statement is useful evidence about its service but is not a substitute for testing the deployed Maison integration.

5.4 Known limitation record. Maison publishes only verified limitations, their practical effect and the available alternative. Because the final production assessment is not complete, this edition does not present an exhaustive limitation list. Customers should report any barrier immediately so Maison can investigate the exact page, function and context.

6.1 Reporting a barrier. Tell Maison which page, product or function you were trying to use, what happened and what outcome you needed. A device, browser and assistive-technology description can help investigation but is optional. Do not send medical information, a full identity document, payment credentials or other unnecessary sensitive information.

6.2 Response approach. Maison reviews accessibility reports promptly, prioritizes barriers that prevent access to essential product information, checkout, payment, a legal right or customer support, and communicates the next practical step. Timing depends on severity, technical control and whether a connected provider must make a change.

6.3 Alternative access. Depending on the request, Maison may provide the information in structured text, clarify a product or policy, provide a document in another accessible format, explain a process through an accessible communication method or offer reasonable assistance with a customer journey. Maison will not request full card details or account credentials to provide assistance.

6.4 No reduction of rights. Providing assistance or an alternative does not remove Maison's duty to correct an applicable barrier, reduce a mandatory consumer right or make a customer responsible for solving the underlying technical issue.

REPORT AN ACCESSIBILITY BARRIER Use the Maison The Five Contact page and state 'Accessibility' in your message. If the Contact page is itself the barrier, use the business contact details in the Legal Notice. You do not need to disclose a disability or provide medical information.

7.1 Maison remains the contact. Maison coordinates with customer-facing technology and operational providers when a reported barrier involves a component used in the Maison journey. Supplier identities and internal escalation routes are not published unless disclosure is required by law or necessary to resolve the customer's request.

7.2 Provider notices. A provider may maintain its own accessibility statement, technical documentation or support process. Maison uses that material as operational input where relevant. It does not redirect the customer to a provider policy as a replacement for this statement or for Maison's own support responsibility.

7.3 External destinations. An independent website reached through an ordinary external link is operated by that destination's provider. Maison welcomes reports about an external destination that blocks a necessary Maison transaction and will assess whether an accessible alternative or different integration is required.

8.1 Contacting Maison. Maison encourages customers to report a barrier directly so it can investigate and provide assistance, but contacting Maison first is not required where a person has a statutory right to contact an authority, seek dispute resolution or pursue another remedy.

8.2 BFSG procedure. Where the BFSG applies, a consumer who cannot use a covered product or service, or can use it only to a limited extent because of an alleged accessibility violation, may ask the competent market surveillance authority to initiate a procedure under Section 32 BFSG. Additional rights may include representation by an eligible association and the conciliation procedure provided by the BFSG and the German Disability Equality Act.

8.3 Current authority details. The authority details below were verified for this review date. Maison checks them before publication and when this statement is updated because government contact arrangements can change.

MARKET SURVEILLANCE AUTHORITY Where the German Accessibility Strengthening Act applies, the competent authority is the Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen, Anstalt öffentlichen Rechts (MLBF AöR), Carl-Miller-Straße 6, 39112 Magdeburg, Germany. Telephone: +49 391 289 230 23. Email: kontakt@mlbf-barrierefrei.de. MLBF website and consumer barrier-reporting form.

9.1 Assessment record. Maison keeps the scope, date, method, tools, representative pages, assistive-technology combinations, findings, decisions and remediation evidence for each formal review. Automated testing is supplemented with manual keyboard, screen-reader, zoom, reflow, focus, content and transaction testing.

9.2 Changes and retention. Maison updates this statement when the assessment status, known limitations, customer journey, provider configuration, legal requirements, contact route or authority details materially change. A revised statement applies from its stated effective date and does not erase the evidence associated with an earlier version. Maison keeps the applicable accessibility information available while it provides the covered service and preserves superseded versions for governance and evidence.

9.3 Policy relationship. The Terms and Conditions govern the retail relationship. The Privacy and Cookie Policies explain personal-data and device-technology practices. The Legal Notice contains the legally required operator and business contact information. Those documents supplement this statement for their subject and do not reduce an applicable accessibility obligation.

Related Maison resources: Terms and Conditions, Privacy Policy, Legal Notice, and the Policies Hub.

STATEMENT MAINTENANCE Maison The Five maintains this statement and reviews it after a material design, platform, checkout or content change, after an accessibility assessment, or when a reported barrier reveals a wider issue. The dated version in the Maison The Five Policies Hub is Maison's current customer-facing statement. A provider's accessibility notice may explain that provider's separate service, but it does not replace this statement or Maison's customer-facing support route.